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  • Promoting Business & Community

  • Front Desk Staff

    Hotel Weyanoke
    Job Description

    Please apply in person at the hotel!
    Front Desk Agents must provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts. This position responds to and provides information on hotel services, local attractions, travel directions, etc. Prior experience preferred.

    BASIC FUNCTION
    Review arrivals noting special requests, blocking rooms as needed
    Check in and out hotel guests in a confident, professional and friendly manner
    Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
    Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
    Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
    Follow established key control policy
    Ensure proper credit policies are followed
    Knowledgeable of immediate area, services, attractions, and events
    Knowledgeable of fire and emergency procedures
    Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
    Monitor room availability throughout the day
    Review daily the selling status of the hotel
    Assist guests with local information and concierge needs
    Performs all other duties as directed by immediate supervisor
    Other Department related duties as become necessary
    Contact via telephone with the other departments such as Reservations, Sales, and housekeeping is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction

    JOB REQUIREMENTS
    High School Diploma or equivalent and/or experience in a Hotel or a related field preferred
    Significant attention to detail
    Ability to operate front desk equipment: Computer, switchboard, credit card machines, etc.
    Understanding of basic math skills
    Collect money and issue change where applicable
    Ability to work as a cohesive team member – relaying information appropriately from shift to shift
    Must be able to stand for up to 8 hours at a time

    OTHER
    Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
    Due to the cyclical nature of the hospitality industry, Employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.

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