Please apply in person at the hotel!
Front Desk Agents must provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts. This position responds to and provides information on hotel services, local attractions, travel directions, etc. Prior experience preferred.
Review arrivals noting special requests, blocking rooms as needed
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
Follow established key control policy
Ensure proper credit policies are followed
Knowledgeable of immediate area, services, attractions, and events
Knowledgeable of fire and emergency procedures
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
Monitor room availability throughout the day
Review daily the selling status of the hotel
Assist guests with local information and concierge needs
Performs all other duties as directed by immediate supervisor
Other Department related duties as become necessary
Contact via telephone with the other departments such as Reservations, Sales, and housekeeping is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction
High School Diploma or equivalent and/or experience in a Hotel or a related field preferred
Significant attention to detail
Ability to operate front desk equipment: Computer, switchboard, credit card machines, etc.
Understanding of basic math skills
Collect money and issue change where applicable
Ability to work as a cohesive team member – relaying information appropriately from shift to shift
Must be able to stand for up to 8 hours at a time
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, Employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.